National University of Sciences and Technology (NUST)
IT Assistant – MCE
Position Overview:
The IT Assistant in the Department of Mechanical and Computer Engineering (MCE) provides technical support to faculty, staff, and students. This role involves maintaining computer systems, troubleshooting hardware and software issues, supporting network connectivity, and assisting in lab and classroom technology setups.
Key Responsibilities:
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Provide first-level technical support for desktops, laptops, printers, and other IT equipment.
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Install, configure, and update operating systems and application software.
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Assist in managing departmental networks, including basic troubleshooting and user support.
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Maintain lab equipment and support the setup of projectors, smart boards, and AV systems for classrooms.
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Support students and faculty with software installations (e.g., MATLAB, AutoCAD, SolidWorks, Visual Studio).
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Document IT issues and resolutions, and escalate unresolved problems to higher-level support.
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Assist with data backup, inventory management, and basic cybersecurity practices.
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Ensure all systems comply with institutional IT policies and security guidelines.
Skills and Qualifications:
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Basic understanding of computer hardware, software, and networking.
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Familiarity with Windows and Linux operating systems.
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Ability to diagnose and resolve technical issues independently or with guidance.
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Good communication skills and a customer-service-oriented approach.
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Organized and detail-oriented with time management skills.
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Preferably pursuing or holding a diploma/degree in IT, Computer Engineering, or a related field.
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Other than this job: Educational Counselor