UHS
Waiter
Job Summary:
Provide exceptional customer service, take orders, and serve food and beverages in a restaurant or hospitality setting.
Key Responsibilities:
1. Greet and serve customers
2. Take orders and process payments
3. Serve food and beverages
4. Maintain knowledge of menu and specials
5. Handle customer complaints and feedback
6. Collaborate with kitchen staff and other servers
7. Manage tables and sections
8. Maintain cleanliness and organization
Requirements:
1. Previous serving experience
2. Basic math skills
3. Excellent communication and customer service skills
4. Ability to multitask and work under pressure
5. Knowledge of food safety and sanitation protocols
Preferred Qualifications:
1. High school diploma or equivalent
2. Certification in food safety and handling
3. Experience with point-of-sale systems
4. Knowledge of wine, beer, and cocktails
5. Basic computer skills
Skills:
1. Customer service and communication
2. Time management and multitasking
3. Attention to detail and accuracy
4. Teamwork and collaboration
5. Basic math and cash handling
Core Values:
1. Customer satisfaction
2. Quality service
3. Teamwork and support
4. Efficiency and productivity
5. Continuous learning
Career Path:
1. Server
2. Senior Server
3. Shift Leader
4. Assistant Manager
5. Restaurant Manager
Specializations:
1. Fine dining
2. Casual dining
3. Banquet serving
4. Wine service
5. Bartending
Certifications:
1. Certified Server (CS)
2. Certified Wine Specialist (CWS)
3. Food Safety Certification (FSC)
4. Basic Life Support (BLS)
5. Customer Service Certification (CSC)
Professional Organizations:
1. National Restaurant Association (NRA)
2. International Council of Shopping Centers (ICSC)
3. American Hotel and Lodging Association (AHLA)
4. International Association of Hospitality Management (IAHM)
5. National Food Service Management Association (NFSMA)
This description highlights the key responsibilities, requirements, and skills necessary for a Waiter/Waitress.